Terms & Conditions

Last updated: April 2026.

Welcome to Sugar96 (“the Site”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of the website [sugar96-australia.co] (“Website”) and all gaming, betting, and related services offered through it (collectively “Services”). Please read these Terms carefully before using our platform. By registering for an account or using our Services, you agree to abide by these Terms, our Privacy Policy, and any other applicable rules or policies.

If you do not agree to these Terms, do not access or use the Website.

1. Eligibility

To access or use Sugar96 Services, you must:

Be at least 18 years old or the legal gambling age in your jurisdiction (whichever is higher).
Be a resident of Australia and located within Australian territory when placing any bet or playing games.
Not be a resident of a jurisdiction where online gambling is illegal.
Register an account using your true identity and lawful payment methods.
Not be self-excluded or barred from gambling (whether through Gambling Help Online, your state exclusion register, or Sugar96's self-exclusion programs).

We reserve the right to verify your age, identity, and location at any time. We may request identification documents before processing deposits, withdrawals, or granting bonuses. Failure to provide valid documentation will result in account restrictions or closure.

2. Account Registration

When creating an account, you agree to:

Provide accurate, complete, and current information.
Not create multiple accounts under different names or email addresses.
Keep your login credentials confidential and secure.
Accept responsibility for all activities conducted through your account.

You can open one (1) account per person, household, IP address, and device. Duplicate accounts or use of multiple identities is prohibited and may lead to confiscation of balances and permanent closure.

Sugar96 reserves the right to suspend or terminate any account suspected of fraud, misuse, or breach of these Terms.

3. Verification and KYC (Know Your Customer)

In compliance with the Australian Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (“AML/CTF Act”), Sugar96 is obligated to verify player identity and payment sources. You must provide accurate identification such as:

A valid Australian driver’s licence or passport.
Proof of residential address.
Ownership evidence for payment methods used (cards, PayID, or crypto wallets).

Until verification is completed, account withdrawals and certain gameplay activities may be restricted. Failure to comply with these regulations may result in account suspension.

4. Acceptable Use

You agree not to use our platform:

For any unlawful, fraudulent, or improper purpose.
On behalf of others or in coordination with others using syndicate betting or collusion.
To interfere with the Website’s security or functionality.
Using bots, scripts, or automated tools.

Any abuse of promotions, bonus offers, or technical exploits is prohibited. We may void bets, withhold winnings, or close accounts found to be operating dishonestly.

5. Products and Services

Sugar96 offers a variety of online gaming products including:

Pokies (slot games).
Table games such as blackjack, roulette, and.
Sports betting on AFL, NRL, horse racing, cricket, soccer, and international.
Live casino games.

Access to specific games or betting markets may vary depending on your location, payment method, and responsible gambling settings.

6. Deposits and Withdrawals

All transactions are processed in Australian Dollars (AUD), unless explicitly stated otherwise. Our supported payment options include:

PayID (instant).
POLi.
BPAY.
Visa/Mastercard.

Cryptocurrency (BTC, ETH, LTC, USDT).

Deposits:

Minimum deposit is A$10 unless otherwise specified.
Instant deposits are available via PayID and select crypto options.
Deposits must originate from accounts in your name.

Withdrawals:

Withdrawals must be made to the same method used for deposit, where possible.
Verification (KYC) is required prior to first withdrawal.
The minimum withdrawal amount is A$20.
Processing may take up to 3 business days after approval.

Sugar96 is not liable for delays caused by your bank, payment provider, or cryptocurrency network.

7. Bonuses and Promotions

We regularly offer bonuses, including welcome packages, free spins on pokies, no-deposit bonuses, and reload offers. Each promotion has its own Bonus Terms, which players must read before participation.

General bonus rules include:

Bonus offers are limited to one per household, IP, or payment method.
Wagering requirements apply before withdrawals. For instance, if you receive a 100% match bonus with a 30x wagering requirement, you must wager the bonus amount 30 times before cashout.
Free spins winnings are typically capped (see individual promo pages).
Bonus funds cannot be withdrawn directly.
Attempted bonus abuse (e.g. placing low-risk bets or using multiple accounts) may lead to confiscation of winnings.

Sugar96 reserves the right to modify or withdraw any promotion at its sole discretion.

8. Responsible Gambling

Sugar96 promotes healthy and responsible play. Gambling should be a source of entertainment, not financial stress. We encourage all punters to:

Set deposit and loss limits.
Take breaks (“cool-off” periods).
Use our self-exclusion tools if needed.
Refrain from chasing losses.

If gambling stops being fun or begins to affect your life, seek help immediately through:

Gambling Help Online: www.gamblinghelponline.org.au.
Helpline: 1800 858 858 (free, confidential, 24/7).

Sugar96 reserves the right to impose limits or close accounts determined to be exhibiting risky behavior.

9. Fair Play and Game Integrity

All pokies and casino games on Sugar96 use certified Random Number Generator (RNG) technology to ensure fairness and unpredictability of results. We only partner with licensed software providers.

Players must not attempt to manipulate game outcomes or take advantage of system errors. In case of technical malfunction, bets or spins may be voided, and affected stakes returned to balance.

Any dispute regarding game outcome or fairness should be raised immediately via our support team.

10. Anti-Money Laundering (AML) Policy

Sugar96 complies with the AML/CTF Act 2006 and associated regulations. Accordingly, we:

Monitor transactions for suspicious activity.
Report relevant information to AUSTRAC or other authorities as required.
Refuse transactions from blacklisted payment instruments or anonymous wallets.

You must not use Sugar96 to deposit or withdraw funds obtained through illegal activity or act as an intermediary for third parties. Violations may lead to account termination and reporting to regulators.

11. Betting Rules and Settlement

When placing bets on sports, racing, or other markets:

All betting markets are settled in accordance with official event results.
Bets placed after an event outcome is known will be void.
Sugar96 reserves the right to correct any errors in odds display or settlement.
Canceled or postponed events may result in refunds as per rules stated on each market.
Maximum payout limits may apply per event or bet slip.

If any discrepancy arises between on-screen information and back-office records, the latter shall prevail.

12. Intellectual Property

All rights in the Website and its content (including text, graphics, software, and branding) are owned or licensed by Sugar96. You may not reproduce, copy, or modify any part of the Website without prior written consent.

The “Sugar96” name and associated logos are trademarks and may not be used without authorization.

13. Privacy and Data Protection

We respect your privacy. Personal data is collected and processed in line with our Privacy Policy and the Australian Privacy Act 1988. Information may be shared with regulatory and financial authorities where legally required.

Sugar96 uses encryption, firewalls, and secure payment gateways to protect your data against unauthorized access.

14. Inactive and Closed Accounts with no activity for 12 consecutive months are classified as inactive. After attempts to contact you, we may deduct a small monthly maintenance fee from any remaining balance.

You may close your account at any time by contacting [email protected]. Any remaining funds (subject to verification) will be refunded to your registered payment method.

15. Self-Exclusion and Deposit Limits

We offer player protection tools to promote safe gaming:

Deposit Limits: Set hourly, daily, weekly, or monthly limits.
Loss Limits: Control your maximum allowable losses over a defined period.
Time-Outs: Temporary suspensions for 24 hours to 6 months.
Self-Exclusion: Voluntary exclusion from Sugar96 for up to 5 years.

Requests can be made via your account settings or by contacting customer support. Once active, self-exclusions cannot be reversed until the specified period ends.

16. Customer Support and Complaints

We strive to handle all concerns promptly and fairly.

Email: [email protected].
Operating Hours: 9:00 AM – 10:00 PM AEST, 7 days a week.

Complaints Process:

Contact our support team with full details of your issue.
If unresolved within 14 days, escalate to our internal dispute resolution officer.
If still unsatisfied, you may refer your claim to an independent dispute resolution body or seek guidance from the Australian Communications and Media Authority (ACMA).

Our goal is to reach a fair and transparent resolution for every punter.

17. Suspension or Termination of Account

We reserve the right to suspend or terminate your account without notice if:

You breach these Terms.
You provide false information during registration.
You engage in fraudulent, collusive, or illegal activities.
Required verification cannot be completed.

In such cases, remaining deposits may be withheld pending investigation. Legitimate funds will be returned where permissible under law.

18. Dispute Resolution

Disputes shall first be addressed through our internal process. If agreement cannot be reached, disputes will be handled under Australian law.

By using the Website, you agree that any legal action will be governed by the laws of New South Wales, Australia, and the parties submit to the exclusive jurisdiction of NSW courts and tribunals.

19. Limitation of Liability

Sugar96 makes every reasonable effort to maintain accurate, secure, and uninterrupted Services. However, we do not guarantee continuous access or error-free operation.

To the maximum extent permitted by law, Sugar96 shall not be liable for:

Loss of winnings, profits, or data.
Service interruptions, system errors, or downtime.
Player misconduct or violations of Terms.

Your use of the Website and participation in any games is at your own risk.

20. Force Majeure

We are not responsible for failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, government actions, wars, network failures, or major technical issues.

21. Responsible Advertising

Sugar96 complies with Australian advertising standards, ensuring that no marketing targets minors, promotes excessive gambling, or suggests gambling as a means of financial success. Players may opt out of promotional messages by adjusting notification settings or contacting support.

22. Changes to These Terms

Sugar96 may modify these Terms at any time. Updates will take effect upon posting to the Website. Continued use after changes constitutes acceptance of the revised Terms.

We encourage players to review this page regularly to stay informed.

23. Governing Law

These Terms are governed by the laws of the Commonwealth of Australia. Any interpretation or enforcement shall be consistent with federal and state regulations, including ACMA and AUSTRAC obligations.

24. Contact Information

If you have questions or require assistance, please reach out to:

Sugar96 Support Team.

Email: [email protected].

Operating hours: 9:00 AM – 10:00 PM AEST.

25. Final Provisions

The English version of these Terms prevails in any dispute.
Headings are for convenience only and do not affect interpretation.
If any clause is deemed invalid or unenforceable, the remaining provisions remain in full effect.

Gambling should always be a bit of fun — have a crack, enjoy your pokies responsibly, and remember help is always there if you need it at 1800 858 858.

By using Sugar96, you confirm your understanding and acceptance of these Terms and agree to play responsibly in line with Australian laws and ethics.

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